Contextual Analysis and Design Ethnography
Observation of users in their environment to understand what they really do, and not just what they say they do can uncover latent design opportunities. To help you better understand the context of use, workflows and mental models, we carry out fieldwork worldwide to provide you with a rich understanding of your users, stakeholders and environment.
Many drug delivering devices involve user interaction over different periods of time, depending on a number of external factors. Understanding how these devices co-exist with people’s lives can give you rich design insights to improve the design decisions you make. Diary studies, whether paper based or digital, are a great way to understand how people with long-term conditions use their medical devices.